I’m a Staff Product Researcher and Research Manager at Credit Karma. I have more than 10 years of research experience across industry and academia, and my industry experience spans early-stage to large established organizations, such as Reduct.Video, Udemy, and Facebook. I collaborate with cross-functional teams to inform all phases of product development, including strategic discovery, prototype testing, and evaluation of released products.
My methodological strengths are in-depth interviewing and survey design, though I use a variety of methods to address the research questions at hand, including diary studies, contextual inquiry, statistical analysis, participatory design, experimental design, usability testing, and focus groups.
Outside of research projects, I believe in building a stronger pipeline for aspiring researchers to enter UX and in empowering the research community to learn from each other. I have advised junior UX researchers and academic researchers transitioning into industry UX research and have been a mentor with the UXPA Mentorship Program. I have also co-organized research community events with Curiosity Tank, the San Francisco User Research Meetup Group, and Reduct.Video.
I’m Nielsen Norman certified with specialties in UX Research and UX Management. I have Master’s degrees in Human-Computer Interaction from Carnegie Mellon University, and in Cognitive and Evolutionary Anthropology from the University of Oxford. I did my Bachelor’s in Cognitive Science at Vassar College.